Our Frequently Asked Questions

Check here for answers to commonly asked questions. 

In general, the courses run the gamut from Basic to Advanced and would best be categorized as follows:

For more detail on the courses, check out our Quick Course Comparison link.

No. Our online ECG courses are ideal for continuing medical education or for further training as a student while enrolled in an accredited college or university program. But taking the courses alone does not issue an ECG or Monitor Technician capability.
Although we do not have a partnership with the program below, it has been recommended by clients:

The topics of Rhythms and 12-lead ECG are taught separately, primarily to accommodate our wide audience of participants.  Many of our providers find the Animated Rhythms Course and ACLS Prep Course a convenient brush-up prior to sitting for certification or recertification exams. The topic of 12-lead ECG is covered comprehensively in the 12-lead ECG Course, the follow up 50 Case Study (review) Course and STEMI Mimic Review Courses. 

If you have finished the course, you will need to submit your final exam for “final evaluation”.  This should then take you to a page where you will select the best certificate of completion for your needs: General, CME or CE.

If you need to reprint a previously printed certificate, please login to your course, click “Continue Course” and you will be taken to the list of options from which you may print your certificate of completion. If it’s been more than one year since you completed your course, allow our customer support team several days to retrieve your file in our system.   Contact Us.

If you have placed your order but have not received a confirmation email, we ask that you check your spam, trash or junk email file folders.  For future correspondence, please adjust your email settings to allow by email from “ECGcourse.com”.  If you continue to have difficulty, please contact us.

In general, Free Shipping allows 8-14 days (not including holidays and weekends) from order date for materials to arrive in the lower 48 United States. Priority Mail is generally received in 3-5 business days (this does not include weekends and holidays).  Please note that all orders are processed via US Post Office. 

In some situations, the materials may be waiting at the local PO, and the customer will receive a notice that they have a package waiting at the post office for pickup.  A delay in shipping may occur with orders including but not limited to: Alaska, Hawaii and Canada.  Coupons granting “Free Shipping“ will default to the 8-14 day period for Standard Economy or Media Mail.

Course materials that have been delivered but not picked up will be reshipped at the expense of the customer.  

Returns may be made within 30 days of purchase. A full refund cannot be issued if any of the online portion is more than 25% complete and/or the materials have been marked or written in.  All books must be in re-sellable condition.  Any returns with missing items or used materials will have the retail price of the missing or damaged item deducted from the refund.  When returning your items, please contact us to receive a shipping label for return. The cost of original shipping in addition to the return shipment will be deducted from your return. If shipping independently without a pre-approved return label, it is strongly recommend that you use shipping with Delivery Confirmation and/or Insurance to ensure that your package may be tracked in the event that it is lost.  We cannot issue a refund on an order items which have not been received.  There is a restocking fee for each return equal to $15/course purchase.  For the ECG Intensive Bundle (12-lead, Animated Rhythms, 50 Case Studies), the fee is $30.  Priority Mail fees will not be refunded.

Please note: for returns of larger group orders, your refund will be assessed an additional 4% of the merchandise purchase cost.

To complete the return form, click here and scroll to the bottom of the page.

Please allow 2-4 weeks for the return and refund process.  All tender is refunded in the form in which it was first exchanged (i.e. PayPal, credit/debit cards receive credit to the same card; check will be issued for check orders to the original payee, etc).  A refund required via money order will incur a restocking fee of $15 plus any fees for the money order.  If the materials returned have been written in, highlighted, damaged, bent, torn or show any signs of use, your refund will be assessed less the retail cost of the book which is in used condition.

Currently, ECGcourse.com does not provide international services, except to Canada. No exceptions. We apologize for any inconvenience and appreciate your understanding.

We are here to help when you need assistance.  Please use the form below to contact us.  For email replies, please check your spam or junk folder if you do not receive our reply within 24 hours. 

Contact Us

If you need assistance, please contact us using the form or call during regular hours.

Hours: Mon-Fri 10-5 EST.

Weekend, holiday and after-hours support offered via email.