FAQs

Important 2017 Announcements:

  •  All of our courses have been migrated over to a new, upgraded platform.  If you ordered prior to April of 2016, you may need to be moved to the new platform.  Please use the Contact Us form to request this migration.
  • Starting in January of 2017, all new course orders will be assigned a time limit as follows:

12-lead ECG Course – 18 months from date of purchase

Animated Rhythms Course – 6 months from date of purchase

50 Case Study Course – 9 months from date of purchase

 Which of your ECG courses is the best choice for me?

In general, the courses run the gamut from Basic to Advanced and would best be categorized as follows:

  • Comprehensive ECG Course (30 hrs Cat I CME/CE): 12-lead ECG Interpretation Course
  • Basic / Introductory ECG Course (6 hrs Cat I CME/CE):  Animated Rhythms Course
  • ECG Review Course (13 hrs Cat I CME/CE): 50 ECG Case Study Course

For more detail on the courses, we direct you to the Quick Course Comparison link.  For the most detail please see “Course Overview” under each subheading.

If considering all three, we generally recommend that the Animated Rhythms Course be started first, then progression to the 12-lead ECG Course and completion with the 50 Case Study Course for review.  However all three are stand-alone and may be taken at the provider’s discretion based on appropriateness and experience level.

I would like to receive training to be a Monitor Technician.  Would your ECG courses qualify me to do this?

No.  Our online ECG courses are ideal for continuing medical education or for further training as a student while enrolled in an accredited college or university program.  But taking the courses along does not issue an ECG or Monitor Technician capability.

Why do you separate Rhythms and 12-lead Interpretation?

The topics of Rhythms and 12-lead ECG are taught separately, primarily to accommodate our wide audience of participants.  Many of our providers find the Animated Rhythms Course a convenient brush-up course prior to sitting for certification or recert exams.  The topic of 12-lead is covered, comprehensively in the 12-lead ECG Course and in the follow up 50 Case Study (review) Course.

I completed the course but cannot locate my certificate?

If you have finished the course, you will need to submit your final exam for “final evaluation”.  This will then take you to a page where you will select the best certificate of completion for your needs – General,  CME or CE.

If you have have already printed your certificate and need to reprint, please login to your course, click “Continue Course” and you will be taken to the list of options from which you may print your certificate of completion.

Please note, if you completed your course more and 1 year ago, it may take us several days for our customer support team to retrieve your file in our system.

I made a purchase, but did not receive my confirmation email?

If you have placed your order and allowed time for processing, but have not received a confirmation email, we ask that you check your spam, trash or junk email files in case they have been transmitted to these locations. For future correspondence, please adjust your email settings to allow by email from “ECGcourse.com”. If you continue to have difficulty, please contact us.

I ordered my course but have not received my materials?

In general, we allow 7-10 business days (14 calendar days) if receiving via Standard Economy Mail from order date for materials to arrive on orders in the lower 48 United States. Priority Mail is generally received in 3-4 business days (this does not include weekends and holidays.) Please note that all orders are processed via US Post Office. In some situations, the materials may be waiting at the local PO, and the customer will receive a notice that they have a package waiting at the post office for pickup. A delay in shipping may occur with orders including but not limited to: Alaska, Hawaii.  Coupons granting “Free Shipping will default to the 7-10 day period for Standard Economy or Media Mail.

I would like to return my course or materials. How do I go about this?

Please see our returns policy for each course, listed under “Course Overview” for each course tab on the homepage. Generally, returns may be made within 30 days of purchase. A full refund cannot be issued if any of the online portion is more than 25% complete and/or the materials have been marked or written in. All books must be in resellable condition. Any returns with missing items or used materials will have the retail quantity of the missing or damage item deducted from the refund. When returning your items, please contact us to receive a shipping label for return. The cost of original shipping in addition to the return shipment will be deducted from your return. If shipping independently without a pre-approved return label, it is strongly recommend that you use shipping with Delivery Confirmation and/or Insurance to ensure that your package may be tracked in the event that it is lost. We cannot issue a refund on an order items which have not been received.

I have made my return. How long will my refund take and how is it issued?

Please allow 4-6 weeks for the return and refund process. All tender is refunded in the form in which it was first exchanged (i.e. credit/debit cards receive credit to the same card; check will be issued for check orders to the original payee, etc).  A refund required via money order will incur an additional $10 fee.  If the materials returned have been written in, highlighted, damaged, bent, torn or show any signs of use, your refund will be assessed less the retail cost of the book which is in used condition.

I finished the online course but cannot find the link to print my certificate?

All certificate links are found at the end of the online courses. After submitting your final exam, you should see three links by which you will select the appropriate certificate of completion. After logging in to your course account, click “Print my Certificate”, then select your certificate of choice.  Should you still have difficulty, please contact us.

My Animated Rhythm Tutorial is not loading or is not fully functioning?

Be sure that your system has the most recent version of Adobe Flash to ensure that the Animated Rhythms are functioning fully. Once the latest version of Adobe Flash is downloaded to your system, be sure that the computer has been restarted and that the upgrade is fully installed. If the problem persists, please contact us.

International shipping?

Currently, ECGcourse.com does not provide any international services, except to Canada. No exceptions. We apologize for any inconvenience and appreciate your understanding. All rights reserved.